Shipping and Delivery Information

You can place your orders via our website via standard shipping.

The shipping fee incurred as a result of your orders is reflected in your order at the rate specified in the payment section. The practice of free shipping in certain periods and/or over certain order amounts is entirely at the discretion of www.buyrukyapi.com. www.buyrukyapi.com does not accept liability for orders placed above the specified amounts or before/after the free shipping practices. www.simashavlupanradiator.com carries out cargo shipments with cargo companies and logistics companies. The orders you place on our site are delivered to the address specified during the order with the cargo company in question.

After the orders you have placed on our site are approved and processed, the cargo is delivered to the cargo within the delivery process. As www.buyrukyapi.com, our cargo is delivered between 09:00 and 16:00 on weekdays and between 09:00 and 12:00 on Saturdays. Cargo deliveries are not made on Sundays and public holidays.

Your orders placed on our site are delivered to your address within the borders of Turkey by contracted cargo companies. Except for large settlements, districts, towns, etc. There may be shipments of cargo companies to settlements on certain days of the week, www.buyrukyapi.com does not accept responsibility for delays that may occur in such cases. In addition, many cargo companies do not deliver to villages throughout Turkey, and they charge additional fees if they are. In these cases, the additional fees that may occur are the responsibility of the buyer.

If you cannot be found at the address you have specified, your package will be taken back to the nearest branch by the cargo officer, leaving a note where you can find the branch details. You can receive your package from the said branch within 3 days. Shipments that are not received during this period are sent back to www.buyrukyapi.com. If your cargo cannot reach you, you can confirm your name, surname, address and telephone information by contacting us via Customer Service for your orders sent back to us, and you can request the product to be sent back to you.

In the event that your cargo goes to a wrong address, the necessary action is taken by us. Your address information that you provide to us when you shop on www.buyrukyapi.com is automatically transferred to the cargo company without making any changes. Mistakes that may occur here, sending to the wrong address are not a choice of www.buyrukyapi.com. If there is a delivery to the wrong address, when you inform us of this situation via e-mail, the matter will be transferred to the cargo company by us and the necessary forwarding process will be made in a short time.

Address and/or recipient name changes can be made for your orders that are in the cargo. The change in the delivery address and/or the name of the recipient of your orders delivered to the courier is communicated to the courier company by us, and an additional process may be required for delivery in such changes. Your delivery address/recipient name change requests can only be made via the e-mail sent to us via the e-mail address of your membership.

If there is any deformation or defect in the package during the delivery of your cargo package to you, check the physical condition of your product in the box by opening your cargo package in front of the cargo officer before signing the cargo delivery form. If your product in the box is damaged in some way, do not take delivery of the product and return it to the cargo officer and have a cargo damage report prepared. In this way, the products returned to us are exchanged and sent again. If it is not possible to send your product at the moment, your fee will be refunded to you. Likewise, during the delivery of your cargo package to you, in the control you will make before signing the cargo delivery report, when the delivery of a product that does not belong to you and that you do not request, do not take the cargo and return it to the cargo officer. If you inform us about the subject, the necessary checks will be made and the correct product will be sent after the returned product reaches us.